Frequently Asked Questions
Everything you need to know about shopping at Fenris Workshop
How long does shipping typically take?
Orders are processed within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international orders can take between 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition and include all original packaging to be eligible for a full refund.
What payment methods do you accept?
Fenris Workshop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our workshop, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
How can I contact customer support if I have an issue?
Our support team is available via email at [email protected] or through our website's contact form. We aim to respond to all inquiries within 24 hours.